Conversational Architecture is the art of designing powerful, strategic conversations, determining to ask the right questions at the right time, leading the conversations towards your goals and objectives.
High turnover rates and loss of knowledge not only cost money, but also have a direct impact in customer satisfaction.
A skill once trained into the AI, the AI will never forget.
All your knowledge is secured, structured and can be queried at any time by anyone. Many of our clients have stated to use the Virtual Customer Care Assistant even for internal employee training. “Just ask the AI, it knows!”
When the AI suggest a reply to your customer care agents, or when the AI talks directly to your customers, it only sends out pre-approved replies with the same Brands specific tone and voice, ensuring a consistent quality in all messages.
In case a human agent decides to edit, change or create his/her own reply, the AI detects a variation and notifies our AI Trainers who will collect all variations to present to you, to decide who needs retraining.
Guiding your agents through a pre-defined and proven sales script is one of the best techniques to increase sales. Doing so, is maybe the most difficult task if it wouldn’t be for an AI to take this job.
Through predefined questions, arranged in conversational architecture, the AI suggest and recommends the right questions and answers at the right time, helping your agents to reply to any questions meanwhile keeping a focus on the funnel.
Customer satisfaction is derived from “having a good experience” which is proceeded by being understood, being entertained and having found what “you” have been looking for.
Besides providing answers to your customer's question, we put a big focus on small talk, to provide your customers with conversations that matter.
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