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Chatbots are there to help answer any queries a potential customer may have about a company and stimulate human-like conversations without the necessity of a human.

Chatbots simulate real world conversations to interact with humans. Through these interactions, they have varying levels of complexity. However, how do chatbots work, how does it generate automatic conversations?

A formula to successfully reduce the cost of the human resources whilst increasing the number of customers served and expand customer care solution to 24 hours 7 days a week 365 days a year.

Are Chatbots changing the way we communicate with brands? Are they making us speak like robots? Are they useful? Are they trouble? Should we use AI?